Privacy Policy

Welcome to Fortuna, your destination for online sports betting. At Fortuna, we protect your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, process, and disclose your data when you access or use our services, including our website, mobile applications, and any other related platforms (collectively, the "Services"). We provide a clear and comprehensive overview of our data practices. By using Fortuna's Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, do not use our Services.

This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA), and other relevant privacy regulations globally. Read this policy carefully to understand our data practices.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes data that can identify you directly or indirectly. Examples include your name, date of birth, postal address, email address, phone number, national identification number (where required for verification), and payment details (e.g., credit card information, bank account details). We collect this information during account registration, verification processes, and when you make deposits or withdrawals.
• Account Information: Your username, password (encrypted), and security questions.
• Transaction Data: Details about your betting activity, deposits, withdrawals, and other financial interactions on Fortuna.
• Technical Data: Information about your device, including IP address, operating system, browser type and version, time zone setting, browser plug-in types and versions, and other technical identifiers.
• Usage Data: Information about how you use our website and Services, such as pages visited, time spent on pages, clickstream data, and your interaction with various features.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and customer support interactions.
• Verification Data: Documents and information provided for identity verification (KYC, Know Your Customer) and anti-money laundering (AML) checks, such as copies of passports, driver's licenses, or utility bills.

We use the information we collect for various purposes, primarily to provide, maintain, and improve our Services, and to ensure a safe and secure betting environment. We use your data to:

• Manage Your Account: Create and maintain your Fortuna account, verify your identity, and process your transactions.
• Provide Services: Allow you to place bets, manage your funds, and access all features of our sportsbook.
• Customer Support: Respond to your inquiries, resolve issues, and provide assistance.
• Security and Fraud Prevention: Detect, prevent, and investigate fraudulent, illicit, or illegal activities, and protect the integrity of our Services. This includes conducting security reviews and identity verification checks.
• Compliance: Comply with our legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements.
• Personalization: Tailor our Services, content, and offers to your preferences, enhancing your experience on Fortuna.
• Marketing and Promotions: Send you promotional materials, special offers, and updates about our Services, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• Analytics and Improvement: Analyze usage patterns, monitor the effectiveness of our marketing campaigns, and improve the functionality and performance of our Services.
• Responsible Gambling: Implement and enforce responsible gambling measures, such as self-exclusion and deposit limits, for your protection.

Under GDPR, we must have a legal basis to process your personal data. Our legal bases include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide you with our betting services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as anti-money laundering laws, licensing requirements, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. Our legitimate interests include fraud prevention, network and information security, direct marketing (where permitted), and improving our Services.
• Consent: In certain situations, we may rely on your explicit consent to process your data, particularly for marketing communications or specific data processing activities. You have the right to withdraw your consent at any time.

We do not sell your personal data to third parties. We may share your information with trusted third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processors, IT and hosting services, customer support platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, or other governmental organizations when legally required to do so, or when we believe such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Credit Reference and Fraud Prevention Agencies: To verify your identity, prevent fraud, and comply with anti-money laundering obligations, we may share your information with credit reference agencies and fraud prevention agencies.
• Affiliates and Business Transfers: We may share your data with our corporate affiliates. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• Payment Providers: Your payment details are shared with payment service providers to process deposits and withdrawals securely.

Fortuna employs robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted over the internet.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. We encourage you to use strong, unique passwords and to keep your account credentials confidential.

Depending on your jurisdiction, and particularly under GDPR, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data under certain conditions (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Fortuna uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: These recognize you when you return to our website, allowing us to personalize content for you and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we will retain your data for the duration of your active account with Fortuna and for a further period as required by our licensing authority and applicable laws (e.g., anti-money laundering regulations often require data retention for a minimum of five years after the end of the customer relationship). After this period, your data will be securely deleted or anonymized.

As Fortuna operates globally, your personal data may be transferred to, and processed in, countries outside of your country of residence, including countries outside the European Economic Area (EEA), which may not have the same level of data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights, such as relying on standard contractual clauses approved by the European Commission, or ensuring the recipient country has been deemed to provide an adequate level of protection by the European Commission.

Fortuna's Services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is 18 years old in most places. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under the legal gambling age, we will delete such information promptly. If you believe we might have any information from or about a child, contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email or other direct communication. Review this policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of the policy will indicate when the latest revisions were made.

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Our registered office address, not to be specified here]

We resolve any concerns you may have regarding your privacy at Fortuna.